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SHIPPING & DELIVERY POLICY
Website: www.allureperfumesuae.com
Last Updated: [25/Jan/2025]
At Allure Perfumes Manufacturing LLC (“Allure Perfumes”, “we”, “us”, “our”), we aim to deliver your order using safe and reliable courier partners across the United Arab Emirates (“UAE”).
Shipping Coverage
We currently deliver within the UAE only.
For international shipping requests or bulk orders, please contact allure@allureintl.com
Shipping Charges
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Free Shipping on all orders across the UAE
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No hidden delivery fees
Order Processing and Dispatch
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Orders are typically processed within 1 to 2 working days (excluding weekends and UAE public holidays).
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Dispatch means your order has been packed and handed over to the courier.
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Once dispatched, you will receive tracking details via email and/or SMS.
Note: Orders placed after 2:00 PM (UAE time) may be processed the next working day.
Estimated Delivery Time
Orders are typically delivered within 2 to 7 working days from dispatch.
Delivery time may vary depending on your location, courier capacity, weather, public holidays, and other factors outside our control. Some remote or high-security locations may require additional time for delivery.
Address and Contact Details (Customer Responsibility)
To ensure timely delivery, please ensure your details are accurate at checkout:
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Full address including building number, street name, area, and a nearby landmark
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Correct city and emirate
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Active mobile number to receive courier calls/updates
Address Changes: If you need to change your delivery address, contact us as soon as possible. Address changes are only possible before dispatch. After dispatch, address changes may not be possible and may result in delays or additional courier charges.
Delivery Attempts and Failed Deliveries
Couriers typically attempt delivery up to 2 times. If the courier is unable to deliver due to reasons such as:
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incomplete/incorrect address details
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customer unavailable
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customer unreachable by phone
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refusal to accept delivery
the shipment may be returned to us (“Return to Sender”). In such cases:
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We may contact you to arrange re-delivery where possible.
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Re-delivery charges may apply if the return was due to incorrect details, failed delivery attempts, or refusal to accept.
Cash on Delivery (If Applicable)
If Cash on Delivery (COD) is available for your order:
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Please ensure someone is available at the delivery address to receive the order.
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Please arrange payment as advised by the courier (exact change may help if applicable).
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If a COD order is refused at delivery, it may be treated as a cancellation and may be returned to us.
Order Confirmation and Tracking
After you place your order, you will receive an order confirmation email with purchase details. Once your order is shipped, tracking information and courier details will be shared via email and/or SMS.
Damaged, Tampered, or Incorrect Orders
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If a package appears tampered with or visibly damaged, please do not accept the delivery and inform the courier.
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If you receive a damaged or incorrect product, contact us within 48 hours of delivery at allure@allureintl.com or call +971 7 2219351 with:
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your order number
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clear photos of the product and packaging (and a short unboxing video if possible)
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We will review the case and arrange a replacement or refund in line with our Return & Refund Policy.
Delivery Delays or Lost Packages
If your tracking shows a delay or your package appears stuck in transit, contact us and we will support you in coordinating with the courier. While courier delays may occur due to factors outside our control, we will assist in resolving delivery issues as quickly as possible.
Contact Us
For shipping-related questions, please contact:
Allure Perfumes Manufacturing LLC
Plot P-100, Al Ghail Industrial Park
Ras Al Khaimah, U.A.E.
Email: allure@allureintl.com
Telephone: +971 7 2219351
Support Hours: Monday to Friday, 2:00 PM – 6:00 PM (UAE time)